Refund policy
At BrewOps, we want you to be happy with your purchase. If something is wrong with your order, please contact us and we will do our best to resolve it quickly and fairly.
Change-of-mind returns
For online purchases, customers may cancel eligible orders within 7 calendar days of receiving the product, where the cooling-off provisions of the Electronic Communications and Transactions Act apply.
The customer will be responsible for the return courier costs. The product should be returned in its original condition and packaging where reasonably possible.
Once the returned product has been received and inspected, an approved refund will be processed to the original payment method within the period required by law.
Personalised or custom-made products may not qualify for a change-of-mind return, except where they are damaged, defective or do not match the agreed specifications.
Damaged, defective or incorrect products
Please inspect your order after delivery. If your product arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 7 calendar days of delivery.
Please provide:
- Your order number
- Clear photographs or a video of the problem
- Photographs of the packaging and courier label
- A short description of the issue
Please keep the product and original packaging until the matter has been resolved.
Where a product is confirmed to be defective, South African consumer law may entitle the customer to choose a repair, replacement or refund within six months of delivery. BrewOps will cover reasonable return or collection costs where required by law.
The seven-day reporting request helps us investigate courier damage promptly and does not remove any rights available under South African law.
Products that cannot be returned
Returns may not be accepted where damage was caused by:
- Misuse or incorrect handling
- Accidental damage after delivery
- Unauthorised alterations or repairs
- Failure to follow the supplied instructions
- Normal wear and tear
Refunds
Approved refunds will be processed to the original payment method. Store credit or a replacement may also be offered where the customer agrees.
Courier and payment-provider processing times may apply.
Contact us
To request a return, please contact us with your order number:
Email: info@brewops.co.za
Website: brewops.co.za
WhatsApp: 061 512 9589